Introductions have changed

Because university is about taking safe risks

This is the introductory video I have just posted within my distant learning shared space with fellow students. Lockdown, distant learning, time zones constraints, all reflecting 21st Century challenges and opportunity to experiment in relative safety. In about a minute we were each asked to introduce your why in psychology.

An introductory experiment

Can two messages be offered together, one per mode of communication?

I took a few risks here. One of early transparency in offering more information than people needed to know. But it seemed contextually relevant – this is a psychology course after all.

The next risk was sailing as close to the boundary of the brief as I dared. Video format was required – but I decided that didn’t mean I had to be in it, just the subject of interest.

The final risk was the experiment. A double up of the content in the time frame. Could I sneak two messages into one. From my first MSc, a module on Visualisation of data introduced us to the work Edward Tufte, one of the stalwarts and pioneers of the craft. My professor taught us to be bold and to present as much as can be understood in the space; Tufte taught me that using two modes for one data representation was a waste. Why therefore feel compelled to use visual and sound mediums to convey the same thing? The answer is of course that the density and comparison offered can become confused, and all can be lost. As this was a brief message, and as I suspect all can listen then watch, or watch and then listen, I could leave it to the user to decide if either or neither message could be followed via watching, or listen, and maybe both.

There are no marks awarded for this presentation. So my only real risk is one of reputation, or confusion, or both. All are retrievable, or perhaps rightly earned, so I dared to be different in a control environment in which I immediately feel safe (per the lessons from sociology via Tracy Brower, that I blogged at length about yesterday and the day before).

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About Me

In psychology we are required to look beneath the mask. This blog series is attempting to unmask some hidden parts of projects to engender a more collaborative way.

Find my professional mask here:

Secrets at work (happiness)

Tracy Brower PhD – a blogger of note

In this note, I present a body of blog materials that I have enjoyed reading immensely. I have summarised many of the blogs, and used my categorisations of v | b | t to create a reference note I can revisit and reuse. This note is wholly adapted from this blog series. I would recommend everyone visit the complete series at some length and at leisure. Links to both original author and all articles are embedded herein.

Tracy Brower is a PhD sociologist writing regular blogs on workplace related issues, and the relationship between employer, employee, and the effectiveness and well-being of both. Happiness is never far from subject matter, and I have had a happy 48 hours reviewing these blogs. The back catalogue of blogs is a treasure trove of clear concepts and ideas | great sharing of research and contemporary theory around behavioural science | and backed by trusted sources of research and enquiry.

Tracy Brower‘s Forbes blog begins in December 2018. I wanted to capture as much insight as I could from these blogs, and my Sunday became Monday and was in danger of becoming Tuesday, as I reviewed each blog and realised how much could better inform my research. My summarising was best served in the WordPress templates, so this has evolved into this blog.

From a research perspective this note is an example of how I summarise the more influential articles, journals, or books I read. It is rare to find so much goodness in one place. I anticipate any future generalising and theming or subcategorising I do here – specific to v | b | t – or its eventual betterment – will include a revisiting of these notes. It will also prompt further reading of wider cross-references made.

Presented in reverse chronology. Each article is presented as following the same subcategorising:

{title, date, link}; {context}; Visibility as…- Behaviour as….- Trust as…

Knowledge Is Power, But Not In The Way You Think, Dec 2018.  Information Density as v | b | tVisibility as “radical transparency” as the number of people who can actively engage with information – Behaviour as the number of people in real time able to base decisions upon it – Trust as the openness of Leadership to share, in near real time, with attention to ease of understanding, acuity, engagement, and transient ease of flow.

Don’t be a hero: a new take on teamwork, January 2019. Teamwork not heroes as v | b | t Visibility of the whole endeavour by all involved and a shared success witnessed beyond the team – Behaviour as the means to ensure realised value and role importance to all – Trust in each other and of the team built upon prior achievements “even with team members who haven’t worked together before”.

Want More Innovative Solutions? Start With Empathy, January 2019. Creativity nurturing as v | b | t – Visibility of creativity in a way that results in innovations people will adopt – Behaviour reflecting upon the 2/3rds of people admitting to not living up to their creative potential; idea exchange being nurtured by frameworks and workspaces focused upon user experience and need – Trust as necessarily creating psychological safe space for community belonging, and thinking, to thrive.

Give To Get: Sensing, Tracking And Your Privacy, February 2019. Appropriate privacy as v | b | tVisibility as the greater acuity offered by tech vs the hidden aggregations and uses of data behind the tech – Behaviour as the give to get equation or having mode relationship between the user and their tech – Trust as the same give to get decision of having mode upside vs the potential for implied trust that may be abused

Attract And Retain Talent In One Of The Tightest-Ever Labor Markets: Here’s How March 2019. Moral rules split between v | b | tVisibility as witnessed fairness and equitable treatment of effort – Behaviour as creating the team environments, collaborations over corporate boundaries, enforcement of respectful cooperation, and an environment of mutual help – Trust as the strong relationships that then exist between parties, the safe space to take risks within capable range, the deference to experience not leadership when circumstance demands.

How Not To Get Stuck With All Your Team’s Work: When Less Is More, March 2019. Characteristics indicating a team is too big as v | b | t. Visibility as over-saturation, clarity of role and accountability, plus affirmed phenomena via overwhelmingly voluminous academic studies showing that innovation comes from smaller teams – Behaviour as too big a team enabling less ownership and presenting places to hide, remedied by less but more effective communication extended to outside the immediate team, skill adaptability to step in or diversify, enabling a team to evolve – Trust in each other as a shared and all inclusive evolving team ability, backed by training and wider support.

Four Ways Working With Others Can Help Bring Out Your Best, April 2019, Tapping into social instincts as v | b | t. Visibility as social facilitation as better performance from having to play to a crowd, and self-awareness by being witness to yourself – Behaviour as seeking to associate with colleagues who inspire you and get you to perform your best “go fast, go alone – go far, go together” – Trust as increased awareness of your reputation and acting toward accountability and contribution to the whole

Agile: Why Your Efforts Will Fail (And How To Make Them Succeed Instead), May 2019. Potential failing using Agile as v | b | t. Visibility as superficial understanding, and lack of attention to the collective effort required – Behaviour as failing to holistically apply Agile e.g., not committing to it fully; not orientated the whole organisation and internal parts to it; not training sufficiently to support the accountabilities involved – Trust as being misplaced if using Agile as a quick fix; expecting results too soon without supporting transitional need; thinking only in terms of sprints and not the marathon journey of change.

Why Your Intern Shouldn’t Make The Coffee: How To Create Meaningful Work, June 2019. Positive experiences with interns as v | b | t. Visibility as new perspective, contemporary knowledge, singular attention to a task; and offering a big picture view of the company they are interned to – Behaviour as being controlled via the boundaries set; empowered and task set that are able to be owned, shaped, influenced by them; challenging enough to be an accomplishment; necessarily relevant to require internal engagement with others – Trust as the clarity of the boundaries they are set, and the defined autonomy they therefore feel comfortable in.

New Requirements For Agile Leadership: How To Lead Differently For Agile Success, July 2019. Agile leadership as v | b | t. Visibility as valuing transparency of work, goals, and information; as measuring performance – Behaviour as being present but in a guidance not doing mode; retaining contact to clients; safely encourage risk taking; feedback, intervention, and celebration – Trust as an advocate for the team; ongoing interest in developing through increasing responsibility and accomplishment of each team member; and relevant challenge to the individuals whilst still accounting for the team.

Want Better Mental Health And Success At Work? Get A Goal, July 2019. Pursuing goals as v | b | t. Visibility as goal clarity via the focus on your why – Behaviour as incremental actions towards goals leading to increasing optimism – Trust as increased confidence that you are on the right path, and giving more grit and determination to maintain effort (even if progress is unexpectedly slow).

Want To Find Your Purpose At Work? Change Your Perceptions, August 2019. Changes to perception as v | b | t. Visibility as connecting to the bigger picture – Behaviour as reworking priorities and method of tasks; self-empowerment by being purposeful toward something bigger not simply having a role; finding the value and worth of the task, via its impact upon others; awareness of uniqueness you bring; being mindful of your value in all your capacities and contributions – Trust as a self respect and ownership of your dignity no matter the task at hand.

How To Thrive In A Job You Don’t Love: 7 Strategies, September 2019. Job satisfaction as v | b | t. Visibility as setting vision toward your next role – Behaviour as positive attitude and active patience; seek learning from adversity even if that is just a test of resolve; seek learning from the wider situation and setting of the company; channel extra energy toward a positive future goal – Trust as nurtured through support structures (i.e., friendships); as confidence in your ability to retain self-control.

Is Agile Really Worth It? Evidence Says Yes, If You Do These 4 Things. October 2019. Reasons for using Agile as v | b | t. Visibility as transparency of workload – Behaviour as people orientated; customer feedback driven; one sprint at a time, one project at a time; continuous learning – Trust as built within team continuity; familiarity of process by company-wide use.

How To Thrive At Work: 10 Strategies Based On Brain Science, November 2019. Brain science insights as v | b | t. Visibility as utilising natural light, to support melatonin suppressions post sleep – Behaviour as habits caused by screen time toward skimming or scanning text (because of internet usage) rewiring the brain (cf The Shallows, by Nicholas Carr); needing to actively seek distraction free places to relearn concentration and more considered empathy (cf Deep Work by Cal Newport); return to taking breaks, exercise and social interactions; find green spaces, light, ceiling height, views, and privacy – Trust as returning to more natural habits and less reliance upon artificial and technology solutions to problems technology creates.

Research Says People Can’t Change: How To Avoid Hiring Difficult People Through Successful Selection, November 2019. Recruitment efficacy as v | b | t. Visibility as a warning not to rely too heavily on our own perceptions; as a means to seek detailed responses, indicators, patterns, or demeanour; offering more information if settings can be varied to see socialised clues – Behaviour as habitually hard to change in some people; an inborn morally suspect pattern for some; – Trust as a lean towards the person, their enthusiasm, their future facing interest, and general fit toward a team; do not judge by qualifications.

Want To Be A Great Leader? How Cooperation, Sharing And Belonging Predict Success, November 2019. Cooperation in leadership as v | b | t. Visibility as being witnessed as a cooperative force; sharing information; sharing the authentic self; sharing the goal and long-term vision – Behaviour as cooperative default; sharing goals and spotlight; helping, belonging; – Trust as engendering a cooperative ethos with example being mimicked by the team; building understanding by being authentic

Getting What You Want At Work: 7 Strategies, December 2019. Ensuring personal needs are part of the plan as v | b | t. Visibility as clarity on what you want; clarity of priority of needs shared with the boss; awareness of alternative options – Behaviour as claiming back ownership for making your needs known; finding appropriate communication style; performing, seeking feedback and a mentor, patient but persistent – Trust as owned by you, demonstrated in your endeavours, and if necessary the resolve to exercise your own change.

Confidence Without Arrogance: Why You Should Stop Trying To Be The Smartest Person In The Room—6 Tips To Avoid The Arrogance Trap, January 2020. Confident not arrogant as v | b | t. Visibility as acuity toward signs of ill advised interference vs valued challenge – Behaviour as being not having; being present, receptive and actively seeking other ideas and understanding of other opinion and perspective; cooperative; challenging for sake of successful outcome not personal gratification; deference; respect; reciprocity; and equity – Trust as derived from ensuring psychological safety to be valued, respected and treated fairly.

Successful Change Management: 6 Surprising Reasons People Resist Change And How To Motivate Them To Embrace It Instead, February 2020. Managing Change as v | b | t. Visibility as clear future direction; clarity on impact to others; – Behaviour as addressing lost autonomy, saving face, security, competence and connections – Trust as understanding root-cause of resistance, openness to explain motivations; clarity of message and positive outcomes; enabling people to retain their dignity in the face of bad news.

When Fear Drives Us Apart: 6 Ways To Collaborate Rather Than Compete And Why It’s Important For Your Career, March 2020. Collaboration as v | b | t. Visibility as clear goals; feedback as a group not ranking against others; – Behaviour as actively avoiding making heroes; fostering team relationships; compete but beyond the team boundary; celebrate as a team; – Trust as building a collaboration (working together as a team), not just cooperative individuals (working with colleagues).

Communication Is More Important Now Than Ever Before: 9 Ways To Reassure And Re-Engage Your Team, March 2020. Leading in a crisis with reassuring communication as v | b | t. Visibility as clarity and factual focus; presenting the big picture – Behaviour as aiming to be relevant (succinct to the present need) and redundant (offering a message often enough to be certain it is understood); present means to be understanding, sensitive, and empathetic; pragmatic; seek to unify (always we) as a shared journey – Trust as the inspirational, engaged, and plan focused, voice of calm.

How To Thrive During The Pandemic: 10 Strategies For Resilience Based On Brain Science, April 2020. Resilience to adversity as v | b | t. Visibility as self-awareness to needs for connection, socialising, and perspectives that offer a positive long-term outcome – Behaviour as increased awareness and need for normalising habits (breaks, movement, natural light); acting with altruism and generosity for positive reactions in the brain – Trust as increased self-awareness and vigilance to your needs.

How To Sustain And Strengthen Company Culture Through The Coronavirus Pandemic, May 2020. Culture management as v | b | t. Visibility as leaders seen to be the single source of truth; articulating and validating culture; new challenges of managing behaviours at a distance you cannot see; visibly recognise actions of merit and hold accountable those that fail; open and transparent communication is culturally significant – Behaviour as defining culture; as managing behaviour shapes the culture, therefore values and norms come from reinforcing good, or tolerating bad; nurturing and investing in skills and training in ways that enable community, despite the distance; acknowledge natural leadership emerging and reinforce mentoring to foster new talents – Trust as the result of ensuring understanding by all, and minimising uncertainty or confusion; upholding values despite adversity.

HR’s Compelling New Role In Response To The Coronavirus, June 2020. Human Resources elevated role in times of adversity as v | b | t. Visibility as future of work vantage point and systemic viewpoint; source of people analytics, central repository of employee contracts and entitlements – Behaviour as impacting culture, guidance towards action decisions, and leadership support; talent strategy and implementations; engagement and inclusion; well-being assistance; governance and process support – Trust as supporting communication, policy development, empathy to needs and means to retain consistent responses to disciplinary process or intervention

Onboarding During The Pandemic: How To Give New Employees A Running Start, July 2020. Onboarding in a crisis as v | b | t. Visibility as access to people, information, tools and technology- Behaviour as enablers of social capital development and connectivity with colleagues, leaders, and mentors; be explicit with instructions and how critical controls apply, roles and responsibilities, swim lanes; ensure wider team awareness and need to include; training focus and regular enquiry; seeking new ways to ensure they can contribute; – Trust as presence, shared interest by wider team, explicit understandings, relationship building, and the immediate sense of team.

How To Manage The Work When You Can’t See People Working: 5 New Takes On Accountability, August 2020. Remote accountability as v | b | t. Visibility as recognition for reaching expectations or not; a means to reduce blind-spots via open sharing and wider impact awareness (cf. Johari Window) – Behaviour as a metric of feedback orientated towards success; – Trust as accountability serving fairness

When Bad News Is A Good Thing: 7 Reasons To Embrace Transparency, August 2020. Encourage Bad News as v | b | t. Visibility as demonstrating respect, and creating higher information density – Behaviour as empowering people to make informed choices or decisions; increasing productivity by reducing time needed to seek information or lose time or opportunity to act; greater adaptability and action orientated intervention- Trust as derived from enabling better understanding and psychological safety; enhanced commitment where both success and hard moments are shared.

How To Close The Distance On Remote Work: The Most Important Leadership Skill, August 2020. Being present at a distance as v | b | t. Visibility as a correlate to engagement with the team – Behaviour as responsiveness and accessibility in both mindset and means; acuity of capability and needs; finding means to engage with less set time via one-2-ones, calendar sharing, punctuality, set windows, immediate action focus, follow up emails to confirm – Trust as empowerment and increased responsibility within carefully set parameters and control

Everyday Kindness: How Small Acts Have Big Impact, September 2020. Kindness as v | b | t. Visibility as the witnessing of kindness being infectious; seeking perspectives of others; looking for and socialising examples of kindness – Behaviour as being present by tuning in and enabling spontaneity in gifting help; closing proximity by communicating and enquiring not just distantly observing and assuming; incremental steps of action, not significant steps as promises; be humble and vulnerable giving and accepting help without condition or expectation of return (cf. Rebecca Solnit “A paradise built in hell”); action orientated can mean not being afraid to lead or initiate action; build environments where the helpful is not just allowed by embraced – Trust as the collective sense of protection that results from a genuine shared concern for the collective wellbeing.

Working Remote: How To Build Trust From A Distance, September 2020. Modelling of the other from distance as v | b | t. Visibility as being open and transparent – Behaviour as means to build trust via open sharing, assume goodwill, remain present and available, be predictable and easy to read, be supportive, be selective, and hold people to account, acting with integrity – Trust as an instinctive tendency to believe, and a reciprocal tendency

Career Resilience: How Small Steps Can Lead To The Greatest Success, September 2020. Prospects management as v | b | t. Visibility as looking for ways to take initiative; be open and therefore visible in discipline to tasks; seek to grow network so this visibility is increased – Behaviour as being mode by focusing on current performance and avoiding too much time in owning past success; be present by aiming to be consistent, dependable, reliable; aiming for incremental betterment but emergent from, not instead of, current responsibilities; take initiative; manage your moments not other peoples expectations – Trust as the resultant authentic you, both the trust in yourself and the trust that others will come to portray in you.

Exhausted By Networking: 7 Ways To Keep Going In Your Job Search, September 2020. Consistent networking as v | b | t. Visibility as the reward to putting yourself out there; as the changing perspective it is affording you; and clarifying your aims and seeing clearer intent or goals – Behaviour as the changing mindset networking is instilling; adopting Robert Frost’s “the best way is always through” which is action orientated and therefore being mode; becoming not owning by being future focused not just having a past; learning new ways to be effective and achieving more impact by strategic engagement not just volume; self-management by time, planning, and giving account of realistic aims; owning your own psychological safety by the vigilance and relevance of meetings and avoiding too much acting or show; self-improvement by constantly reaching towards the edge of ability and the resulting incremental growth – Trust as the authenticity that comes from belonging and engaging in meaningful and wholesome ways

Study Shows People Prefer Robot Over Their Boss: 6 Ways To Be A Leader People Prefer, October 2020. Better leadership as v | b | t. Visibility as being seen as a supportive and unbiased lens; transparency in your own motives and wider overall goals; – Behaviour as being objective and less quick to pass judgment; efficient with follow-up action and prioritising, work-load management of self and others; actively identify, manage, and defend boundaries of work-life balance, people, process, roles, technology and systems; being the means to connect better solutions rather than trying to always be the problem solver – Trust as impartiality and bringing less personal bias and self-interest into discussion, behaviour, and thought

Bad Bosses: When Good Intentions Go Wrong And 5 Ways To Lead Well, October 2020. Better leadership as v | b | t. Visibility as observing the bad boss to better understand boundaries of good practices gone bad – Behaviour as selective and genuine encouragement; as giving controlled enthusiasm as consistently needed not as less unpredictably felt; gifting personal empowerments, flare and creativity, but with attention to boundaries and control; generous in other person, or team, recognitions – Trust as reflected in the present and accomplished leader, able to apply leadership learning, not simply demonstrate its good intent.

Virtual Communication: The One Thing You Can Do To Be More Effective, October 2020. Communicating at distance as v | b | t. Visibility as acknowledging less regular interactions means less visibility of what is really going on and therefore seeking out more information; – Behaviour as acknowledging new situations takes longer for everyone so create the time for communication; new needs more communication so encourage more of it and do more of it; curbing the attribution error of other owned blame, particularly the tendency to jump to conclusions when non-verbal clues are no longer available e.g., no camera may mean a rambunctious puppy in the background not a lazy start to their day; create environments fitting to the communications available e.g., more space complimented by set times for discussions that, in an office, would just happen naturally; be intentionally more empathetic to make up for the lesser time available to pick up on non-verbal clues; be more forgiving; find new ways to build relationships – Trust as a potentially stronger bond when forged in moments of shared hardship or endeavour.

How To Build Community And Why It Matters So Much, October 2020. Community building as v | b | t. Visibility as clarity and reminder of the shared purpose; the shared vision of the collaborative cathedral builders not the cooperating brick layers; shared business literacy and therefore broader context – Behaviour as playing to natural strengths and human social needs; encourage proactivity and impactful experience; actively maintaining a dialogue and contact, including regular one-2-ones, and seek dense interactions (cf. the economic journal); encourage others to build and bring their social capital with them; decision-making with empathy is best (cf. Journal of Neuroscience); seeking new learning and ability stretch both of yourself and encouraging others to do the same, if no-one is making mistakes then either a team is under-reaching or under-reporting; build the career space for others but also hold them accountable for their performance and how they contribute to that of others; – Trust as the shared purpose and contribution; kinship and psychological safety; and shared journey of evolution; not the personal gain towards revolution.

Is Your Workplace Toxic Or “Just” High Pressure? 10 Ways To Know, November 2020. Busy vs toxic as v | b | t. Visibility as clarity of a bigger picture and how you fit in or being in the dark on priorities or the bigger why; everyone can reveal their imperfections and ask for help vs everyone pretends to be perfect , hides deficiency, i.e., the fake it to make it is wall to wall – Behaviour as appreciative or forever demanding more; working in an arena of openness, sharing or secrecy, hidden agenda, and subterfuge; freedom to speak and be heard or required to silently comply; feedback is open and constructive or managed through back-channels or aimed at you and not with you at all; task delegations are on need and edges of capability, vs loaded to the willing with others allowed to do nothing at all; is there respectful humour or angst and tears in the air; is a heavy workload relieved with a break or it deemed to never end – Trust as fair and all together toward one goal or divisive, elitist, and hidden motive; is there enough balance and support to allow short periods of exhaustively busy or is it relentless and as if you’re on your own.

How To Focus On Your Work When There’s So Much Going On, November 2020. as v | b | t. Visibility as clarity of your own values, priorities, and roles; as seeking wider opinion – Behaviour as permission to start with you and acknowledging you must be operating effectively to be the positive influence others need; be mindful of your own contribution and its impact upon that of others; seek the learning experiences from adversity and use the openness in seeking wider points of view; be future focused and therefore contribution lead; apply these same empathies to colleagues and be present to the changing energies they may expend or consume – Trust as a confidence in the return to control, more certainty, and clarity, and the mutual strength of relationships new and old in these harder times.

How To Stay Connected When Everything Is Working Against You, November 2020. Connectivity through adversity as v | b | t. Visibility as identifying better with shared purpose – Behaviour as making decisions that equate to giving more (cf. Journal of Neuroscience) and greater generosity in general; sharing experience in groups; be a connector and creating groups to combine ideas; be tenacious and direct it towards retaining and growing your network; be connected to yourself using social activities to combine the two – Trust as a built community to which you contribute, foster, and belong.

How To Tell If The Company Culture Is Right For You, November 2020. Cultural fit as v | b | t. Visibility as awareness of the culture and your own needs; greater perspective by knowing the vision and direction of travel of both; clarity of success towards these goals is measured; gaining information of culture from those promoted in its image; seeking perspective by comparison to wider market and customer base – Behaviour as an indicator of culture: decision speed showing adaptability or lack of control; decision making empowered and overseen and near the action, or hierarchically made at distance; managing uncertainty with more enquiry or adaptive action; reliance upon policy and process in siloes or supported by process in the hands of capable and high performing teams; conflict management transparency and focus upon process, task, or issue vs supporting hidden agenda, positions, people, or traits; ideas generation origins are they everywhere or reliant upon the few; training and wider learning, is it structured, consistent, and relevant vs ad hoc, reactive, ticking a corporate box; learning, is it everywhere and by everyone vs private, secret, offline; network, is social capital acknowledged, nurtured, and encourage vs divisive and self-serving; diversity vs clones; fair delegations, accountabilities, flexibilities vs favouritism and an elite – Trust as the faith in the culture or the excuse

Want To Love Your Work? These Are The 6 Colleagues You Must Have In Your Network, December 2020. People to network with as v | b | t. Visibility as feedback as seen through the eyes of the critic; feedback and perspective from the lifer colleague who has seen all sides of you; perspective from the distant colleague who will have a less bias and a more objective point of view – Behaviour as encouraged by the cheerleader; betterment by learning from your opposite i.e., the behaviours of your foil; own your psychological safety by finding the safe-haven confidante; – Trust as the more rounded you emerging from this more diverse multi-points of view.

Leading Change: 10 Ways Great Leaders Make Change Happen, January 2021. Leading change as v | b | t. Visibility as presenting a compelling picture of what the future can be; as clarity of expectations; as being seen – Behaviour as authenticity; as a set of witnessed behaviours others can model themselves upon; as proactivity in support, personal investment in the success of the change, and being present to the evolving and future need; being an educator, mentor, and builder of environments to progress and share success; being accountable, measurable, predictable, and firm – Trust as built from inclusivity and personal empowerment

What People Want: What Leaders Get Wrong And How To Be More Right, January 2021. Leadership errors as v | b | t. Visibility as an awareness of the different motives of leaders and those they lead; being vigilant to surprises; posing more questions to inform decisions; different opinions; whilst keeping the big picture in the minds of all – Behaviour as a more other focused perspective of leaders – addressing cognitive bias – by prioritising the needs of those they depend; notably safe space to support collaborations and enable focus; being more prepared to enact change where employees needs are no longer addressed by the status quo – Trust as built through engagement, being given a voice and being heard.

Want To Grow Your Career? 6 Surprising Ways To Write Your Future, January 2021. Revisiting the handwritten word as v | b | t. Visibility as a more memorable experience for the reader; written thought requires more precision and therefore clarity; handwritten notes can also reflect deeper personality traits – Behaviour as a more active orientated learning and taking advantage of haptics (touch and motion perception) which increasing brain areas involved and therefore retention; regular writing improves the ability to communicate; – Trust as a personal clarity of analytical thought.

The Future Of Work Will Demand These 8 New Skills, February 2021. Future work needs as v | b | t. Visibility as increased range of information gather, keeping current, and making sense of it all – Behaviour as training the brain to be more comfortable with ambiguity; expanding range of interests and pattern recognition; increased empathy to support increased entrepreneurial need; resilience and means to reinvent based upon the increased visibility actively sought; greater creativity, optimism, and imagination, from the increased information and regularity of review; increasing relationship building and rapport from increased focus on social capital; action orientated, join in, participate, and get things done – Trust as derived from a constant preparation and readiness; the countermeasure to echo chamber information sources by engaging in discourse to learn better the validity of opinion opposing your own.

Leadership Mistakes Can Derail Innovation: Here’s How To Avoid Them, February 2021. Leadership for innovation as v | b | t. Visibility as being vigilant to the barriers and blockers in resource stretch and time constraint that stifle innovative process – Behaviour as rewarding the actions desired as reinforcing culture; being present to the needs of boundaries to inspire not the endless latitude to let people become lost; creating space that enables group effort but still ensuring plenty of room for personal incubations and nurturing of ideas; being empowering of everybody to be creative; enabling the time necessary to build the idea; permitting embryonic and incremental approaches to be aired; giving space to be heard, and finding the difficult balance of criticality and encouragement; acknowledge place matters and work space or home space need to be places people want to be – Trust as fostering positive team relationships, creative environments, controls and conditions that enable innovative processes to grow.

Why You Need Wisdom And How To Be (More) Wise—According To Science, March 2021. Seeking wisdom as v | b | t. Visibility as broad perspective; and as longer-term view – Behaviour as altruism and cooperative interests, particularly in decision-making; self-management and emotional stability e.g., the authentic and calm faces on social media; diversity of network and associated tolerance and interest in values, and learnings, different from your own; finding ways to embrace uncertainty – Trust as earned through the breadth of perspective across a whole community, akin to but not necessarily age related senior or elders in a group.

Hard Times Make For Stronger Bonds And Greater Happiness: Here’s Why That Matters, April 2021. Bonds in adversity as v | b | t. Visibility as first hand experience of seeing someone in a crisis situation and the motivations of action when it counts; memorable and more vivid in recall; – Behaviour as empathy and solidarity with a chemically – oxytocin – or brain altered group association response (cf. Norwegian University of Science and Technology); reciprocal openness and vulnerability; post-trauma shared growth, shared prioritising, shared adversity and realisation post survival – Trust as “affinity proof” from a shared experience and a shared pain or positive end, a physiological bond of “social glue” (cf. University of New South Wales)

How To Build Relationships And Enhance Happiness: 4 Insights From Neuroscience, April 2021. Relationship building as v | b | t. Visibility as the direct relationship between seeing less people and increases in mental health issues; depth of relationships is associated with the breadth of their life we engage with; brain size is shown to be smaller in those with less meaningful relationships and that our brain capacity has influence on our close connection maximum being around 150 – Behaviour as necessarily time consuming to establish connections c.60 hours of regular engagement to cement friendships; generally one friend at a time beyond group settings; relationships (the 150) require a level of intimacy, shared experience including doing no activity at all but in each others company; connection beyond the context of first acquaintance such as dinner, drinks, walking; quality engagement and questions of substance in context; availing yourself in tough moments or being vulnerable enough to be helped; gratitude; respect; right fit for right friendship roles – Trust as a built relationship over time and a mutual investment towards mutually benefits with mutually respected boundaries and roles.

Gratitude Is A Key To Happiness: 4 Reasons Why, April 2021. Factoring in gratitude as v | b | t. Visibility as greater understanding of the neurological preconditioning gratitude involves – Behaviour as the being mode of gratitude vs the having mode of pursuing more; experiences positively convert to happiness more than materialism – this is based on gratitude; better relationships involve mutual expressions of gratitude; voicing gratitude magnifies its impacts – Trust as the aggregation of cultivated gratitude, as the resultant altruistic intentions it inspires into a wider community.

The Happiness Paradox: 5 New Perspectives On How To Be Happy, May 2021. Not coveting happiness as v | b | t. Visibility as not seeing what you do not have but instead a better perspective on what is or could be – Behaviour as a less direct aim to achieve happiness or retain it or hoard and inflate it (cf. Journal of Experimental Psychology); taking lessons for the downtimes; accepting the varied states of being that can become possessive and have us gripped; aim for choices that improve yourself, not aim to correct others; happiness can be borne of overcoming hardship, but rarely sits for long with too little stress; breaking with community or going too far alone can become an increasingly unhappy time – Trust as the fostering of shared experience, not the singular pursuit of more.

Why Now Is The Time To Question Everything—And Refresh Your Career And Your Future, June 2021. Career planning as v | b | t. Visibility as greater clarity on what is important and the right priority as change; question orientated planning; belief challenging searches; source challenging analytics – Behaviour as the continual questioning of everything (cf. Euripides); knowing that you do not know; adopting a curiosity in diversity, empathy, epistemology; decisions based upon direction of change; relationships built around widening perspectives and deeper understandings; seeking to be in awe more; humility not arrogance – Trust as in the strength of the questioning not conviction of the answers.

Build Your Career: 5 Ways To Have More Joy In Your Job, July 2021. Job satisfaction as v | b | t. Visibility as seeking more perspectives in the role; more clarity on priority and need – Behaviour as the positive product of better perspective, more meaningful endeavour, more enquiring interest, and more empathy; more variety; more empowerment and control; “better physical health, perform better, make better decisions, set bigger goals, seek greater learning and pursue growth and development more enthusiastically. In addition, you tend to be more likeable”; – Trust as a pursuit of contribution and an expectation of fair reward

The Power Of Purpose And Why It Matters Now, August 2021. The need for Purpose as v | b | t. Visibility as greater clarity of purpose, vision, commitment and moral to more engagement and productivity (cf. University of Sussex); increased clarity so individual contribution desire aligns to companies with same vision or presents a vision people are inspired to be part of; clarity and articulation of purpose, informing choice, acuity of perspective to retain adaptability and pre-empting change – Behaviour as more directed endeavour leading to better growth (cf. Harvard Business Review); necessarily clearer purpose required to retain transient workforce; – Trust as increased alignment of people to a shared goal.

You Probably Need More Friends—Here’s How To Make Them, September 2021. Friendships as v | b | t. Visibility as some shared perspective be that proximity, life stage, transition – Behaviour as a continuity and long-term stability of relationships in wider change; communication efficiency through prior understanding of each other; information exchange efficiency where friendships sit across weaker bonds (cf. UCL); adaptable as friendship groups change with time (cf. Netherlands Organisation for Scientific Research) Trust as a reciprocal pre-requisite for lasting friendships, needing time.

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In psychology we are required to look beneath the mask. This blog series is attempting to unmask some hidden parts of projects to engender a more collaborative way.

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Leading is control

Being a leader, not having the badge

Who else needs to know?

Leadership is made, not purchased, not born.  Yesterday I posted a challenge as to why we only look at the leader and not the controls.  Today, I wear the other shoe, and seek to show them as a pair.  I happened upon a book someone else was reading last weekend.  I made a comment on LinkedIn, and I was soon in discussion directly with its author.  Surprised as I was with the one to one access, it is completely in keeping with the man.  Communication is all, he says.  Oak McCulloch, a military leader, living up to both title and first name.

His book “Your Leadership Legacy : becoming the leader you were meant to be”, was, courtesy of very polite prompt, ordered on the Tuesday – Oak’s influence and follow up both said and seen here too.  The book arrived on the Thursday afternoon.  It was read in a few hours there and then.  Another brief discussion accommodated as I concluded this learning project.  His words and influence are now sitting between my last blog and this.

Understanding the concepts of what it takes to be a leader is not that difficult. Actually doing the things required of leaders, day in and day out, is another story. Thus, the dichotomy … It’s Not About You; It’s All About You

Oakland McCulloch, in summarising the key sentiment of his book

Leadership or controls?

His view is that leadership is all.  I have just blogged that we need to take a closer look at the controls, and not just the leadership.  Yet, I think we both agree.

Outcomes are steered home or put to the rocks by the clarity of vision, purpose, and execution.  The first thing this leader did in each assignment he was set, was check what this vision was intending to be.  Next was to check that the control framework was fit for the changes required.  The control framework that enables the visibility, the behaviours, and the trust to be aligned.  All this within the wider framework of the wider control environment within which he served.

Without a leadership interest in the controls, I conclude we are being presented with neither.

Objectives and Guideposts – building trust

There is reference to Oak’s constant journaling of what leadership is.  Journaling that he began from his first cadet days.  I really like that.  It immediately adds an authenticity to the read.  There are quotes from other leaders throughout this book, as a positive reinforcement.  They fit perfectly to the first-hand experience and anecdotes.  Each seems to have been a message lived by, not retrospectively sought.  The book therefore reads as by someone who has lived a life in leadership, reflecting upon its duty, but also diligently seeking more knowledge from others.  The mentors.  The experiences.  The sage words written and passed on.  But also recording the pithy sentiments, learned meaning that transformed something more within. Kept accessible to reflect upon and re-apply.  That is the dedication to becoming the bastion of the role, not just the title it bestows.

This is the essence of the being mode.  Aiming to be more, and not just owning knowledge but seeking it out to apply it.  The being leader, leading by example.

v | b | t

He further enshrines the necessity of teaching and being taught.  The terms used here I equate to the visibility | behaviour | trust categories I am advocating elsewhere. To delegate by increments of trust, that are backed up by the clarity of what is expected and enabling the recipient to feel empowered to do so with their own flare.  Compare that to how we in construction delegate in contract.  Low trust, defensive scopes of service intended to have ambiguity to wiggle around our own lack of clarity of prioritised goal, and a tendency to over burden method and dictate behaviours via reporting but ignore the necessary checking and presence to help or intervene. What lessons does each attitude reflect and teach here?

The relevance to projects, and of psychology

I am reminded of the work of Jungian psychologists like Robert Moore or Jean Bolen, in explaining the necessary maturity required to be the balanced leader.  Frameworks of personal development can be built from these theories.  In Jungian Archetype language leadership is the King or Queen archetype.  Moore argues this inner part is in everyone, but that it is the last to develop fully, and only if other key parts have matured first.  Only then can the tyrannical petulance and demands of the spoilt child be avoided, or the weakling child be countered along with its passive aggressive apathy.

Moore suggests many never advance beyond this stage because to advance means to find balance to many conflicting but necessary needs.  Our instincts and need to train, the warrior preparedness for fight or flight.  Our caring and nurturing side, as reflecting our ability to love.  Our need to develop ideas and tools to explain and do more, and be less beholden to chance, as our means to teach, mentor, study, discover, and learn anew.

It is this hard-won inner balance within each of these archetypes; the balance between each of their competing desires; that we then take all our delicately balanced parts into the outer world.  It is here we attempt to keep our own balance, and account for the imbalance of others toward shared objectives, shared obstacles, as intended changes to what is otherwise just chance.  These are all projects | within projects.  But they all start with you.

Father figures

I will admit a bias in my enjoyment of this book. One known to any who know me at all.  My father was a military leader.  The Royal Navy has a history of its own heroes to boast, as do I.  He had to learn all these lessons of leadership from a standing start.  Both through experience and later found academics. From his first CSEs at 30 years old, to an MA in Military Strategy in his mid-forties.  Working his way up from the most junior rating at 16, to then retire a Commander.  A rare story indeed.

There is much in this book I no doubt reflect upon as strengths acknowledged in my own first leader.  A tall shadow from which to emerge without some reflective doubt. It is only later in life that I was able to acknowledge my unfinished business with developing my inner King.

From mind to management

With that in mind I will conclude with a final psychological observation.  It is with an open mind we should look to understand what leadership is intending each of us to be.  Personality and trait theory would argue there is no single flavour of a better way to be.  It is therefore our first duty to know ourselves.  Our weakness’, our strengths, and our blind spots to both.  As with all learning it is then the application that counts. Reading of how others did something well is not a text book to learn by heart.  It is a glimpse at what it meant to them, to be.  Blindly following another’s formulae is, by its very nature, not to understand what it is to lead.  To be, is to apply ourselves to better ends.

Be your own mind

I recommend this read.  It is a perspective worth seeing.  Reflecting upon behaviours worth applying.  Presented from an authority and institution of some trust.  It has the clarity of word Oak tells us Napoleon always sought.  At around 50,000 words it is a decent single sitting meal.  One of those I think Francis Bacon would have offered to be slowly chewed and digested.

Your Leadership Legacy : becoming the leader you were meant to be” by Oakland McCulloch.

About Me

In psychology we are required to look beneath the mask. This blog series is attempting to unmask some hidden parts of projects to engender a more collaborative way.

Find my professional mask here:

Trust in philosophy

What do Stanford say about trust?

These are summary notes and observations from reviewing the philosophical considerations of what trust is, in one of the best free resources of academic thought I have found. In summarising this encyclopaedia entry (link here and below), there is positive confirmation that visibility | behaviour | trust (v | b | t) reflects other conclusions of interactions between these three variables I am attempting to integrate into project assessment. However, it also presents some rather tricky obstacles if trust is to be a meaningful assessment criteria aimed toward measuring likelihood of project success.

This single entry in the Stanford Encyclopaedia of Philosophy (SEP) is around 15,000 words. It comes immediately to the point by presenting trust in terms of risk. Next is an exploration of what conditions are required to enable trust. Comparison is also made to trustworthiness, which is reflected upon as a property, not an attitude as is required to have trust. For a trusted relationship to exist, both parties are required to have the property of trustworthiness.

One ongoing challenge I have set myself is testing through examples that visibility, behaviour and trust are functional parts of a whole. This encyclopaedia entry presents a connection to all three…

“The trustor might try to reduce this risk by monitoring or imposing certain constraints on the behaviour of the trustee; but after a certain threshold perhaps, the more monitoring and constraining they do, the less they trust this person. Trust is relevant “before one can monitor the actions of … others” (Dasgupta 1988: 51) or when out of respect for others one refuses to monitor them. One must be content with them having some discretionary power or freedom, and as a result, with being somewhat vulnerable to them (Baier 1986; Dasgupta 1988).”

https://plato.stanford.edu/entries/trust/

The highlights and underlining in this quoted extract are my additions.  The key observation here being that in my own enquiry to seek evidence of a v | b | t relationship, this acknowledged encyclopaedic resource offers a unifying link more succinctly than I could otherwise have hoped.

This therefore appears a satisfactory venture into the philosophical discussion. However, further observations are reflected upon below. These are useful additional details but each presents new challenges to my ongoing enquiry.

Reliance vs Trust

A further subtlety offered is to distinguish mere reliance, from a breach of trust. The SEP presents this via Annette Baier (1986: 235) “although people who monitor and constrain others’ behaviour may rely on them, they do not trust them if their reliance can only be disappointed rather than betrayed.”  This presents a challenge to my own thinking on what behaviour is to trust therefore, and in the context of project relationships requires me to consider again my v | b | t core.  My only counter to this observation is the additional factoring of the control framework to necessarily consider reliance or trust by all project parties and whether adequate levels of interaction have been permitted to enable a shared interest in outputs the project itself can rely.  This passage revisits the vulnerability of the one party. I pose this as a vulnerability to the project itself.  With less trust, there becomes a greater reliance upon this control framework.  I flag this here as an open question to resolve.  (cf.  Goldberg 2020 via SEP).

Developmental trust

“therapeutic trust” (Nickel 2007: 318; Hinchman 2017 via SEP) which is highlighted as a dynamic attitude toward another – with hope of eliciting an improving trustworthy nature in time. In a project setting I would equate this to the many leadership and management challenges of coaching and development of skills, and the delicate balance of offering increasing responsibility and the controlled hope for a responsive (i.e., changing) trustworthy behaviour. (cf McGeer 2008: 241; Horsburgh 1960 and Pettit 1995 via SEP). As with reliance vs trust in a project context, this is a two way interaction with an appropriate control environment providing backup to this trust gap.

Competence plus motivation

“When we trust people, we rely on them not only to be competent to do what we trust them to do, but also to be willing or motivated to do it.” This too draws upon an external evaluation, albeit deficient, with the SEP referencing Jones criticisms of risk-assessment theories making no attempt to distinguish between trust and mere reliance and therefore criticized for this reason (cf. Jones 1999 via SEP). Other accounts of motivation deemed to require distinctions be made of motives being a determinant of whether trustworthiness is availed (cf. Katherine Hawley “motives-based” theories (2014) via SEP). A third category is also presented; “non-motives-based theories”, which are also not risk-assessment theories (Hawley 2014, SEP). Each strive to distinguish between trust and mere reliance, though not by associating a particular kind of motive with trustworthiness.

Acknowledging a potential boundary case

Perhaps the crucial reflections upon this philosophical summary is to acknowledge the difficulty arising if attempting a singular understanding of what trust and trustworthiness are – whether or not this is beyond mere reliance and reliability. The SEP entry presents the complexity of determining if trust is warranted, and whether such determinants are internal to the trustor or able to be externally accounted for.

Significant problems to my enquiry can now be flagged by virtue of this one summary of the philosophical framework of trust. Trust’s value and therefore its measurement is problematic. Accounts disagree on its rational justification (or even if rationality has different qualities in consideration of trust) or the potential for its illusory properties, or their misrepresentation. The SEP entry gives reason to think trust and distrust have great value when deemed very high and become integral to moral and societal norms and social contracts. Trust is also deemed essential in the exchange of knowledge and therefore wider truth. It argues that it is trust that enables human cooperation, and commitments to future return.

Some hard truth

But I have to therefore ponder upon whether trust can become a tangible measure at all. This SEP entry presents a difference between truth and end-directed rationality. Questions are posed on what trust is – is it an emotion, or a belief, or something else building up to a mental attitude? Various theories are offered across each. It poses questions as to how can trust be developed, and from what to what?

Upon my first reading of this account therefore, I conclude any modelling involving trust as a variable is unlikely to reach quantitative precision given the abstract and diverse parameters it could entail. This is useful. It informs and better frames my ongoing research. Flagging an upcoming obstacle of some size. The very real constraints to which this whole enquiry could ultimately be bound.

I trust you agree with my caution…

About Me

In psychology we are required to look beneath the mask. This blog series is attempting to unmask some hidden parts of projects to engender a more collaborative way.

Find my professional mask here:

We cannot talk about that!

Something from the weekend, Sir?

This is from my weekend LinkedIn observations. The Danish Government showing themselves able to be authoritative and present, by increasing their visibility, behaving in an accountable way, acknowledging low levels of trust and extending the trust they assume.

Full article from Bloomberg {here}. “Doctor Who Espoused Sex Helped Denmark Weather Covid Storm”. My LinkedIn post {here} and comments from some Danish friends confirming the positive impact of the honesty underlying the actions of Soren Brostrom.

In my opinion this is one more example of a project | within a project, this time at National scale. I also observe this as an attempt to create a singular truth of this project despite the information gaps in place. The metrics of visibility | behaviour | trust positing a useful backdrop to frame my rant.

Danish example

How to behave as a decision-maker in highly uncertain situations. Acknowledge the uncertainty, make brave decisions that are transparent in their reasoning, and actively manage the low trust otherwise present. All motivated by a higher underlying trust in the electorate.

Result: a greater confidence that the project is one that is shared

British example

Continued behaviours reflecting power aimed at deflecting blame. Defensive decision-making. Hidden reasoning intent on managing the science not being open to its wider opinions. All based on the same low level of trust by the electorate, but reciprocated as something to be managed not improved.

Result: reinforced distrust, split agendas.

What I am presenting here is the range of intended change these comparisons are offering. This is an ongoing enquiry and test of this idea.

About Me

In psychology we are required to look beneath the mask. This blog series is attempting to unmask some hidden parts of projects to engender a more collaborative way.

Find my professional mask here:

Being more integrated

Dish watcher 👀

I’m trying to find everyday examples of applying a mode of being vs having, that can translate into project application. Here’s a comparison of two similar projects of repair and how they differed in control framework and why.

In the last month my boiler and my dishwasher both needed expert repair. Neither were time consuming or expensive. In theory one manner of engaging a service repair could have worked for both. However, here’s how they compare using the criteria of visibility | behaviour | trust.

Boiler

This was a recurrence of a problem. A case of wear or tear of a known weakness in a system, a valve that is prone to perish. My relationship with my heating engineer is long-standing and mutually respectful. He charges at reasonable rates. I do not shop around. He explains the fix, because I want to know. I know enough to give him an idea of what he is likely to need to repair. I can offer no value to the repair, other than give authority to conduct what must be done. He is responsible. I am accountable.

Dishwasher

A leak in an old appliance. An asset being sweated to it’s last. Unexpected failure and cause unknown. With no prior knowledge I was prepared to learn some basic checks for wear, blockages, replacements of rudimentary parts such as rubber seals. All were performed as a make-do and see, and a means to understand a little more. No success. Time for the local repair man who I also know well enough. Available but not for two weeks. I chose to wait for this someone because of past experience and trust.

Comparison

The boiler system repair was to be instructive. Dishwasher was enquiring. I offered little ability toward either expert. But there was benefit in being more attentive to the situation least well understood.

I remained close at hand as the dishwasher was expertly checked over. Nothing obvious was wrong, so further enquiry began. I remained. I offered him some latitude to experiment. He fed back immediately. We shared ideas, his with the expert perspective. Mine only from a basic understanding but a willingness to learn. Note how proximity was key. How this enabled optioneering. Being present offered the expert more latitude and clarity on progress on the go.

A fix was eventually found, authorised immediately, permitted to be performed and to fail. It happened to be a good idea and it fixed the problem. Kudos to him. But the risk of failure was retained by me, as project initiator.

In broad terms here is how each compared.

Boiler repair

Clarity of understanding: medium-high

Chance of failure: medium-low

Visibility: low

Behaviour: distant and instructive

Trust: High

Dishwasher repair

Clarity of understanding : low

Chance of failure: high

Visibility: high

Behaviour: present and enquiring

Trust: High

Judging the control framework to project need

The key project observation to make is the control framework I implemented in each. I was engaged enough to at least be an informed buyer. It enabled me to determine a need to be closer when the uncertainty was higher, but also when the specialism necessary was less. It could have been very easy to use the same distant and authoritative approach to each. I think most people do just that. Simply have a contract of service. Be happy with a result, or debate what level of service was received. But note the success of the second, was modestly influenced by the initiator, and trust retained by acknowledging a risk was not better passed on – despite me being no better able to manage it therein.

How relevant is this as a comparison for commercial projects?

This simple comparison is a foreshadow of additional comparisons I will be introducing in upcoming blogs. I see direct comparison to larger scale commercial projects to explain what distance we can close when being an active participant vs passively having change implemented on our behalf. Using these same metrics of what I, as project initiator, could actively be. What it is to be part of the process vs to have an outcome bestowed.

These are the same metrics I am introducing throughout this series. This reasoning will be used in each case. It may offer some insight into how we can all assess how active and present project actors are. Or the more present they should be required to demonstrably be. Next, I will introduce a concept I think we all misunderstand. The transient nature of responsibility, and static nature of who must be held to account.

I am building a case. I am gathering examples of comparison in more complex situations. I hope you will stick around to see more…

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About Me

In psychology we are required to look beneath the mask. This blog series is attempting to unmask some hidden parts of projects to engender a more collaborative way.

Find my professional mask here: